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A collection of DJI drones, each in a different flight position, displayed against a gradient white background, showcasing th

Help and Information

Shipping policy

All Drones shipped to a UK address will be sent using a next-day tracked courier service on the next available working day.

For overseas shipping, shipping rates and times are calculated at checkout.

Tracking details will be provided shortly after placing an order.

Returns Policy 

At UAV Exchange, we meticulously inspect, test, and accurately list each drone for sale with comprehensive details. It is the buyer's responsibility to thoroughly review the listing description or contact us for specifics regarding the condition of a drone prior to purchase. That being said, we offer a 14-day returns policy, which allows you 14 days from the receipt of your item to initiate a return if the item is not as described. To qualify for a return, your drone must be in the same condition that you received it and in its original packaging.

To initiate a return, please contact us at If you're returning a drone that has been damaged during transit, please inform us within 48 hours of delivery. In this scenario, we will cover the return shipping costs. If you're returning a drone due to a discrepancy in the description, please notify us within 48 hours of delivery. In this case, the customer is responsible for covering the return shipping costs.

When sending a drone back to us, ensure it is securely packed in the original packaging. The buyer is responsible for ensuring the drone is returned safely and arrives in the condition it was received. Charges may be applied to compensate for any damage that occurs during return transit.

Once we have received and inspected the returned drone, you will be automatically refunded on your original payment method. Please allow up to 7 working days for your bank or credit card company to process the refund.

Privacy Policy 

Privacy Policy

This Privacy Policy explains how (the "Site" or "we") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information
When you visit the Site, we collect specific information about your device, your interaction with the Site, and information necessary to process your purchases. We may also gather additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as "Personal Information". See the list below for more information about what Personal Information we collect and why.

Device Information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor.

Order Information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor.

Customer Support Information
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.

Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example, we use Shopify to power our online store—more about how wix uses your Personal Information can be found at their privacy policy.

We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising
We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example, we use Google Analytics to help us understand how our customers use the Site—more about how Google uses your Personal Information can be found here: You can also opt-out of Google Analytics here:

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page.

Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful Basis
Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under various lawful bases including your consent, the performance of the contract between you and the Site, compliance with our legal obligations, to protect your vital interests, for a task carried out in the public interest, or for our legitimate interests which do not override your fundamental rights and freedoms.

We retain your Personal Information for as long as necessary to provide you with our services or as otherwise set forth in this policy.

Automatic Decision-Making
Our processor uses limited automated decision-making to prevent fraud which does not have a significant legal or otherwise effect on you. Services that include elements of automated decision-making include IP address denylists and temporary denylists of credit cards associated with denylisted IP addresses.

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use various cookies, including functional, performance, advertising, and social media or content cookies to optimize your experience and provide our services.

You can control and manage cookies in various ways. Removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Do Not Track
We do not alter our data collection and usage practices when we detect a “Do Not Track” signal from your browser.

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at or by mail using the

Terms of Service 


This website is operated by UAV Exchange. Throughout the site, the terms "we", "us", and "our" refer to UAV Exchange. UAV Exchange offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on an e-commerce platform that allows us to sell our products and services to you.

For detailed sections on online store terms, general conditions, accuracy, modifications, products, pricing, user interactions and more, it would follow a similar outline, adapted to UAV Exchange's operations, legal stipulations, and customer interaction guidelines, aligning with UAV Exchange's services and compliance needs. Each section would ensure that UAV Exchange's specific products, services, and the regulatory environment are addressed appropriately.

Contact Us

Contact us for any assistance you may need.

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